1. Government Filing Fees

Any fees paid to a government agency (e.g., filing fees to the New York Secretary of State) are non-refundable. Once we have submitted your payment to the state or other agency, we cannot recover those funds.

2. Service Fees

Our service fees may be refundable under the following conditions:

• Cancellation Before Work Begins: If you cancel your order before we have started processing it or preparing your documents, you may be eligible for a full refund of our service fees.
• Cancellation After Work Begins: If you cancel your order after we have begun processing your request but before the documents have been submitted to the state, you may be eligible for a partial refund, less a processing fee of $50.00 to cover our administrative costs.
• After Submission: Once your documents have been submitted to the state or other government agency, our service fees are non-refundable.

3. How to Request a Refund

To request a refund, please contact our customer support team at support@keystonefilings.com or 📞 (833) 673-6552 with your order number and the reason for your request. All refund requests are reviewed on a case-by-case basis. Approved refunds will be processed within 7 business days to the original method of payment.