Last Updated: January 10, 2025
1. Introduction
Keystone Filings ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://keystonefilings.com and use our services.
2. Information We Collect
We may collect personal information that you voluntarily provide when you purchase our services or contact us. This may include:
- Personal Identification Information: Name, address, email address, phone number.
- Business Information: Proposed business name, business address, names of members/shareholders/directors, and other information required for state filings.
- Financial Information: Payment information such as credit card numbers, which are processed by our secure third-party payment processor.
We may also collect non-personal information automatically as you navigate our site, such as your IP address, browser type, and operating system.
3. SMS Communications and Opt-In
Keystone Filings offers an optional SMS text messaging service for business formation lead generation and customer support communications.
How You Opt-In
By sending a text message with keywords such as "START," "OPEN," "LLC," or similar terms to our designated phone number, you are voluntarily opting in to receive SMS messages from Keystone Filings. Your consent to receive SMS messages is not a condition of purchasing any goods or services from us.
Information Collected via SMS
When you use our SMS service, we collect:
- Your mobile phone number
- Information you provide in your text messages (name, email, business details, etc.)
- The date, time, and content of your messages
- Your mobile carrier information
How We Use SMS Information
Information collected through SMS is used to:
- Gather information about your business formation needs
- Provide customer support and answer questions
- Follow up with you regarding your business formation inquiry
- Maintain records of our communications for quality and compliance purposes
Message Frequency and Charges
The frequency of messages will vary based on your interaction with our SMS service, typically ranging from 5-10 messages per conversation. Standard message and data rates from your mobile carrier may apply.
Opting Out
You can opt out of receiving SMS messages at any time by replying "STOP" to any message from us. After you send "STOP," we will send you a confirmation message and you will no longer receive SMS messages from us. For help, reply "HELP" or contact us at (833) 673-6552.
SMS Service Provider
Our SMS services are provided through Twilio, a third-party service provider. Twilio's privacy practices are governed by their own privacy policy.
4. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services.
- Process your transactions and file documents with government agencies on your behalf.
- Communicate with you, including responding to inquiries and sending service-related updates.
- Improve our website and services.
- Prevent fraudulent activity.
5. Data Sharing
We do not sell your personal information. We may share your information with third parties only in the following situations:
- Government Agencies: To file your business documents as requested.
- Service Providers: With vendors who perform services for us, such as payment processing, web hosting, and SMS communications.
- Legal Compliance: If required to do so by law or in response to valid requests by public authorities.
Important Notice:
- Customer data is not shared with 3rd parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
6. Messaging Terms and Conditions
By providing your phone number and agreeing to receive texts, you consent to receive text messages from Keystone Filings Inc. from +1 (917) 370-3545 regarding:
- Account notifications
- Customer care
- Delivery notifications
- Marketing
Consent is not a condition of purchase.
Message frequency varies. Message & data rates may apply.
You can reply STOP to unsubscribe at any time or HELP for assistance.
You can also contact us at (833) 673-6552 or support@keystonefilings.com.
Mobile opt-in information is never shared with third parties.
SMS Opt-In Disclosures
Informational Text Messages
If you would like to receive Informational text message communications from Keystone Filings Inc, from +18336736552, you can sign up by texting START, LLC, or OPEN to +18336736552. Message frequency varies and may include account notifications, customer care, delivery notifications, marketing. Message and data rates may apply. You can opt-out of messaging at any time by replying STOP. For assistance, reply HELP.
Marketing Text Messages
If you would like to receive Marketing text message communications from Keystone Filings Inc, +18336736552, you can sign up by texting START, LLC, or OPEN to +18336736552. Message frequency varies and may include discount codes, special deals or texts promoting our products/services. Message and data rates may apply. You can opt-out of messaging at any time by replying STOP. For assistance, reply HELP.
See our Privacy Policy for details on how we handle your information.
7. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable. Despite our efforts, we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur.
8. Cookies
Our website may use cookies to enhance your experience. You can choose to disable cookies through your browser settings.
9. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, such as the right to access, correct, or request deletion of your data. To exercise these rights, please contact us.
10. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
- 📧 support@keystonefilings.com
- 📞 (833) 673-6552
- 🏢 1563 61st Street, Suite 5R, Brooklyn, NY 11219